362 7th Ave., New York NY, 1001 is where this story takes place….”Bagel Maven Café”
I spent nearly a week in New York City helping out Kevin; a young and successful small business owner (Lucy Darling- baby/kids goods) work his booth at the National Stationary Show at the Javits Center. We found this place on day one as we set out for breakfast. It was a few blocks from our hotel and our mission was to find a great bagel (which is not too hard in NYC). This is known as mid-town Manhattan…think Penn Station and Madison Square Garden. We spotted it, jay walked across 7th Avenue and entered to find a line up of typical New Yorkers getting ready to order their take-out breakfast. This is what we saw ……a long counter staffed by a group of guys whose accents and broken English told me that they were from a variety of backgrounds including Hispanic, middle eastern, Indian, etc. They were hard working and doing their best to keep the line moving while making custom bagels and bagel sandwiches for the customers. Think Starbucks Baristas with knives as they went back and forth and around each other to complete each order. As I was bloviating about bagels to Kevin, a customer about 4 people ahead of us ordered an “EVERYTHING BAGEL, TOASTED WITH CREAM CHEESE” in a rather loud and whiney voice. I told Kevin that for a great experience, he should get the same thing because as a bagel purist, there is nothing better than plain cream cheese on a toasted everything (garlic, onions, rye, sesame, poppy, salt) bagel. I thought twice about telling him about the Yiddish term “schmear” and decided against it.
I noted that the customer who made the order was a twenty something guy who had on teal blue ear buds which he did not remove so that when he spoke he was LOUDER than he needed to be to be heard. I have been told that I sometimes judge people, but I sensed something about this guy. He reminded me of “Pajama Boy”….the millennial used in the ad for Obamacare a few years ago. I figured the bagel customer was in the 6th year of college going for his BA in Anthropology and Womens’ Studies, after taking off a few semesters to travel Europe on Mommy and Daddy’s dime and all the while complaining about how rotten the country is and that we all need to “Feel the Bern”. There, I said it. I will call him “Earbud Boy”.
I ordered an everything bagel, toasted with cream cheese and to my surprise, Kevin ordered a toasted everything bagel, cream cheese, eggs and bacon…bypassing my purist pitch. He went straight for the full meal bagel. Oh well. Then the drama began.
When the bagel maker (a 30 something Hispanic) handed “Earbud Boy” his bagel, without taking out his ear buds, he asked “DOES THIS HAVE VEGETABLE CREAM CHEESE?”. Now, I KNOW he never asked for vegetable cream cheese because I hate it and heard him say just “CREAM CHEESE”. The bagel maker took back the bagel, wiped off the cream cheese and started to put on vegetable cream cheese. Then, without taking out his teal blue earbuds, “Earbud Boy” asked “ARE YOU PUTTING ON SALMON CREAM CHEESE…..I WANT VEGETABLE CREAM CHEESE….I DO NOT WANT SALMON CREAM CHEESE”. Now the bagel maker, in his broken English said “This is what you order”. Without taking out his ear buds, so he could communicate better, “Earbud Boy” said again “I DO NOT WANT SALMON CREAM CHEESE” to which the bagel maker repeated “This is what you order”. I turned to Kevin and said something like that jerk needs to take out his #!@!” earbuds. The exasperated bagel maker then picked up the bagel with the vegetable cream cheese, walked up the customer, put it about 2 feet from his face and then threw it in the garbage. I was hoping he would have shoved it in his face. As the bagel maker took out a fresh everything bagel and began slicing it, “Earbud Boy” said “BE SURE THAT IT IS VEGETABLE CREAM CHEESE AND ADD BACON”.
I sometimes reflect on situations and began thinking about the life of the Hispanic bagel maker and his story. How did he get here? How long has he worked at this place? Does he have a family he is supporting?, etc. All I know is that he was working hard and trying his best, while customers like “Earbud Boy” were too self absorbed to notice or even care.
On our last day, Kevin and I went again to “The Bagel Maven Café” for breakfast. By now, I was off bagels and onto yogurt for breakfast. When we went to order, our bagel maker was the one noted in the “Earbud Boy” drama. Kevin ordered an everything bagel with cream cheese, 2 eggs and bacon. He then said to the bagel maker, please give me the jalapeno cream cheese instead. Well, the bagel maker smiled from ear to ear literally. He said “You like it hot”, to which Kevin said “The hotter the better”. The bagel maker kept smiling as he made Kevin’s breakfast bagel. I like to think that perhaps Kevin made his day a little brighter to make up for all the “Earbud Boys” in this world.